Privacy Policy

Version: 08 Sep 2024

For Our Cats (4OurCats) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, place an order, or interact with us in other ways. It is designed to comply with the UK General Data Protection Regulation (UK GDPR).

Who We Are

For Our Cats (4OurCats) is a small, family-run business based in the United Kingdom. If you have any questions about this Privacy Policy or your personal data, you can contact us at:

What Information We Collect

We collect and process personal data only when it is necessary for us to do so. The types of data we may collect include:

  • Personal Identification Information: Name, email address, postal address, phone number, and payment information when you place an order.

  • Order Information: Details of the products you have purchased, delivery address, and order history.

  • Account Information: If you create an account with us, we may store your username, password, and other profile details.

  • Communication Data: Information you provide when contacting us via email, contact forms, or social media.

  • Technical Data: Your IP address, browser type, time zone settings, and other technology on the devices you use to access our website.

  • Usage Data: Information about how you use our website, products, and services.

How We Use Your Information

We use your personal data for the following purposes:

  • Processing Orders: To manage your orders, process payments, arrange delivery, and provide customer support.

  • Communications: To send you order confirmations, shipping updates, and responses to any queries or support requests.

  • Improving Our Services: To analyze usage and improve our website, products, and services.

  • Marketing: To send you updates about our products, promotions, and news that we think may interest you. You can opt-out of marketing communications at any time.

  • Legal Compliance: To comply with legal obligations, such as maintaining accurate financial records and responding to legal requests.

Legal Basis for Processing

Under UK GDPR, we rely on the following legal grounds for processing your personal data:

  • Contractual Necessity: When we need your data to fulfill a contract with you (e.g., processing your order).

  • Consent: When you have given us clear consent to process your personal data for a specific purpose (e.g., subscribing to our newsletter).

  • Legitimate Interests: When it is necessary for our legitimate interests (e.g., improving our services), provided your rights do not override these interests.

  • Legal Obligation: When we need to process your data to comply with a legal obligation.

Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties to provide our services, including:

  • Payment Processors: To securely handle your payments.

  • Shipping Companies: To deliver your orders to you.

  • IT and Marketing Service Providers: To help us run our business and communicate with you.

  • Legal Authorities: When required by law or in response to valid legal requests.

All third parties we work with are required to respect the security of your personal data and treat it in accordance with the law.

Retention of Your Information

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. We may retain your information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.

  • Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.

  • Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.

  • Right to Restrict Processing: You have the right to request that we limit the processing of your personal data.

  • Right to Data Portability: You have the right to request the transfer of your data to another organization or directly to you.

  • Right to Object: You have the right to object to certain types of data processing, including direct marketing.

To exercise any of these rights, please contact us at info@forourcats.co.uk.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how you use our site, personalize your experience, and provide relevant advertisements. You can manage your cookie preferences through your browser settings.

Data Security

We take data security seriously and have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We also limit access to your personal data to those employees, agents, and third parties who have a business need to know.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Thank you for trusting For Our Cats (4OurCats). Your privacy is important to us!